Privacy Policy

Hire a Tradie Australia
Last updated: September 2025

Introduction

Hire a Tradie Australia (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in compliance with the Privacy Act 1988 (Cth).

Information We Collect

• Personal details: name, email, phone number, address.
• Account details: username, password, profile information.
• Job details: service requests, quotes, job history.
• Payment and subscription details: billing information, Stripe Customer ID, subscription status, invoices, and transaction history.
• Device and usage data: IP address, browser type, app usage, cookies.

How We Collect Information

• When you create an account.
• When you post or accept a job.
• When you subscribe to a paid tradie account via Stripe Checkout.
• Through communication with us or other users.
• Automatically when you use the Platform (cookies, analytics).

Use of Information

• Operate and provide the Platform.
• Match Customers with Tradies.
• Process payments, manage subscriptions, and issue invoices.
• Communicate with users (including billing reminders).
• Improve services and user experience.
• Meet legal and regulatory obligations.

Disclosure of Information

We may share personal information with:

• Tradies and Customers, to enable services.
• Stripe, our secure payment processor, to handle subscription payments. We do not store full card details on our servers. Stripe may process your information overseas in accordance with its own Privacy Policy.
• Service providers (IT, hosting, analytics, payment processors).
• Regulators, law enforcement, or courts where required by law.
• Potential buyers or investors in the event of a business transaction.

Storage and Security

We store data securely in Australia or trusted third-party providers. We take reasonable steps to protect information from misuse, loss, unauthorised access, or disclosure.

Subscriptions & Payments

If you subscribe to a tradie account, billing is managed via Stripe. We collect and store your Stripe Customer ID and subscription status to verify access to premium features. Stripe processes your payment details (such as credit or debit card numbers) securely, and we never store these full details. You may manage or cancel your subscription at any time through the billing portal provided in your account.

Overseas Disclosure

Some third-party providers, including Stripe, may store or process information overseas (such as the United States). By using the Platform, you consent to this.

Access and Correction

You may request access to, or correction of, your personal information by contacting us. We will respond within a reasonable time.

Marketing

We may send promotional emails or push notifications. You can opt out by following unsubscribe instructions or adjusting app settings.

Cookies

We use cookies and similar technologies to improve functionality and analyse usage. You may disable cookies in your browser, but some features may not work.

Children’s Privacy

The Platform is not intended for use by children under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on the Platform. Continued use means acceptance of the updated Policy.

Contact

For privacy enquiries or complaints, contact: Hire a Tradie Australia